FAQ

• Is it free to become a member?

  Yes, becoming a Numa member is completely free of charge.

• How can I request an early check-in?

  You can request an early check-in during your digital check-in or via My Trips. Just select your preferred time, and we'll see what we can do. If you're a member, rest assured, you're at the top of our priority list. We'll inform you through WhatsApp or SMS the moment your room is ready.

• If there's no reception, who can I talk to if I have questions or concerns?

  If you ever need help, our Guest Experience Team is there for you 24/7. You can reach them via phone or WhatsApp: +49 157 359 922 93